Privacy Policy

Information We Collect

We may collect personal information when you contact us, request a quote, schedule a walkthrough, hire us for services, or communicate with us.

This information may include: Name, phone number, email address, property or service address, and information about the property or service.

How We Use Your Information

Respond to inquiries and quote requests

Schedule walkthroughs and services

Provide a cleanout and related services

Communicate with clients about their cleanout or related services

Prepare quotes, agreements, invoices, receipts, and other service documents

Maintain business and client records

Improve our services, website, and client experience

Your personal information is safe with us. We do not sell or rent client personal information.

Website Analytics

Our website may collect general usage and technical information through website analytics tools, including services provided by our website hosting provider and Google Analytics.

This information may include details such as pages visited, general user location, browser or device information, traffic sources, and general website activity.

We use this information to understand how visitors use our website and to improve our website and services.

Phone Calls

Some phone calls with Critical Cleanout may be recorded for quality assurance and training purposes.

When applicable, callers may be notified that a call is being recorded. Recorded calls are used for legitimate business purposes and are not sold to third parties. If you prefer not to have your call recorded, please let us know at the beginning of the call and we will stop recording.

Payment Information

Online payments may be processed through Stripe, a third-party payment processor.

Critical Cleanout does not directly store credit card numbers or information. Payment information submitted through Stripe is handled according to Stripe's own privacy and security practices.

Sharing of Information

We may share information with trusted service providers when reasonably necessary to operate our business or provide services.

We may also disclose information if required by law or when necessary to protect our legal rights, clients, employees, or property.

We do not sell client information to third parties for marketing purposes.

Photos and Project Information

Critical Cleanout may take photos or videos during a cleanout project, or related service for documentation, job records, or other business purposes.

Any public or marketing use of client property photos or videos is handled according to applicable agreements and permissions. We ensure photos and/or videos used for marketing do not include personal, sensitive, or identifying information.

Data Security

We take reasonable steps to protect client information from unauthorized access, misuse, loss, or disclosure.

However, no method of electronic storage or internet transmission is guaranteed to be completely secure.

Communications

We may contact clients by phone, email, or text message regarding inquiries, walkthroughs, quotes, scheduled services, active projects, invoices, or other business matters.

If you no longer wish to receive non-service-related communications from us, you may contact us and request that they stop.

Third-Party Services

Our website or business operations may use third-party service providers, including payment processors, website hosting providers, analytics providers, or communication services.

These third parties may collect or process information according to their own privacy policies.

Your Privacy Choices

You may contact us at any time to:

Update or correct your personal information.

Ask us to delete personal information we no longer need to keep for business or legal purposes.

Updating Your Information

If you need to update or correct any personal information you have provided to us, just contact us and we’ll take care of it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how Critical Cleanout handles your information, please contact us at:

Phone: 248-315-2277

Email: info@criticalcleanout.com

Last Updated: August 25, 2026